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FAQ

Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to contact@beatyourbill.com.au

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We could do a calculation of the savings just for the billing period or we can annualise them. We do calculate savings for the bill period and we then annualise it and show you the annual numbers. We think annualisation is better for a few reasons firstly many people think of electricity bills as annual totals; and second we use a running average of your consumption history (when you have uploaded more than one bill) and this provides a more accurate measure of your savings than is possible with just one bill. We have also developed a proprietary solar model which uses annual consumption and PV capacity to provide accurate estimates of your annual PV exports.
Retailers offer a wide variety of offers. In the vast majority of cases the one we recommend will be available and you will be put on it if you tell the new retailer that this is the offer you want. In a few cases there can be differences in your meter or network tariff details that are not visible on your bill. In this case the retailer will offer you another tariff. Only accept this is they reassure you that the rates are comparable to the rates on the offer we identify.
We have developed a proprietary solar model by fitting a gaussian plane to simulated bi-variate data of grid exports and solar PV capacity. We have had the opportunity to objectively test our prediction by back-calculating with known PV capacity and our model is astonishingly accurate.
For most customers this is not a big issue since seasonal consumption variation is often not huge. Accuracy can be an issue for customers with a combination of large solar and large seasonal consumption variation (for example if electricity used for space conditioning). The way to deal with this is simply to load several of your past bills into the system a take care of the result by working out your rolling average consumption.
The electricity retail market is often described as a “tease and squeeze” market. retailers tease you with cheap offers and then once you have switched to them they start to squeeze you. Not all retailers do this and those that do, do it to varying degrees. By tracking your bills in our system you can keep informed and easily stay on top of this and if you don’t like the squeeze, get on to your retailer and ask them to get off your case, or if they don’t take your business elsewhere and we will tell you where you can get the best savings.
Retailers offer a wide variety of offers. In the vast majority of cases the one we recommend will be available and you will be put on it if you tell the new retailer that this is the offer you want. In a few cases there can be differences in your meter or network tariff details that are not visible on your bill. In this case the retailer will offer you another tariff. Only accept this is they reassure you that the rates are comparable to the rates on the offer we identify.
Each day we obtain all publicly available offers from the official price comparison sites.
We do not include offers that include charges for peak demand (there are a small handful of these offers in Victoria but there are almost no customers on them). We exclude these offers because it is impossible to accurately price them without a long history of half-hourly meter data.
No, we only compare offers that have the same price structure (e.g. flat tariffs, block tariffs, time of use tariffs) when selecting competing offers. We do this for a few reasons. Firstly without half-hourly consumption history it is impossible to know how you would fare on tariff structures other than the one you have now. Secondly, very few retailers allow you to change tariff structure anyway. Some will allow it, but they charge you to change (they incur administrative costs to change your tariff structure)
We estimate your annual bill on your current plan, inclusive of GST, using the data on your bill and if you have loaded more than one bill, using the average daily consumption in all of your bills. We do not include any (regulated) premium feed-in tariff payments (but we do include any retailer feed-in payment) and we do not include government concessions. You will continue to be elligible for regulated feed-in payments and concessions even when you switch to a new supplier. Our calculations include conditional discounts, such as for paying on time, using direct debit or other payment behaviours. We assume that you will satisfy the conditions to get these discounts. We do not include non-cash benefits in our cost estimates and if available to you, these may be an additional benefit. Likewise we do not have knowledge of any exit fees that your existing retailer might charge you, and so can not include these in the calculation. Product information and pricing should be confirmed with your new energy provider before you sign up to their offer.

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